Transit Ridership, Reliability and Retention
Document Type
Report
Publication Date
2008
Subject Area
operations - traffic, operations - reliability
Keywords
Customer retention, On time performance, On time reliability, Passenger traffic, Public transit, Reliability of service, Ridership, Travel time
Abstract
This project explores two major components that affect transit ridership: travel time reliability and rider retention. It has been recognized that transit travel time reliability may have a significant impact on attractiveness of transit to many current and prospective riders. Accuracy of predictions of transit ridership based on transit travel time reliability is becoming increasingly important. Knowledge of what transit improvements the potential transit customer responds to will help transit agencies to provide better services. In addition, transit agencies are constantly attempting to keep the riders they have and attract new riders to their service. A good understanding of these riders is necessary to develop and implement strategies for retaining them. Armed with an understanding of why people stop using transit and what makes a loyal transit customer, transit agencies can focus their planning and marketing efforts in ways that retain and increase ridership. Finally, infrequent riders represent a promising potential growth market. Transit agencies across the country have used a variety of strategies to increase the frequency of usage by infrequent riders. These strategies fall into a number of categories, including marketing, fare structure, network structure, and passenger information systems. This research will benefit the transit industry by enhancing its performance and relevance.
Recommended Citation
Perk, V., Flynn, J., & Volinski, J.M. (2008). Transit Ridership, Reliability and Retention. Final Report No. BD549-32, prepared by National Center for Transit Research for Florida Department of Transportation.
