Changing Roles and Practices of Bus Field Supervisors

Authors

Gayland K. Moffat
Diane R. Blackburn

Document Type

Report

Publication Date

1996

Subject Area

mode - bus

Abstract

Changing Roles and Practices of Bus Field Supervisors addresses the roles and responsibilities of bus field supervisors, including emerging concerns about how to improve the relationship between supervisors and bus operators, while placing supervisors in a more positive role; how to obtain a greater return from employee productivity with tightening budgets and declining ridership; and how to improve customer service.

Rights

Permission to link to report given by TRB

Recommended Citation

Moffat, G.K., & Blackburn, D.R. (1996). Changing Roles and Practices of Bus Field Supervisors. Transit Cooperative Research Program (TCRP) Synthesis 16, published by Transportation Research Board, Washington.