The Quality Journey: A TQM Roadmap for Public Transportation
Document Type
Report
Publication Date
1995
Subject Area
planning - service quality
Abstract
The Quality Journey: A TQM Roadmap for Public Transportation provides an historical perspective of Total Quality Management (TQM), highlight important events in the private and public sectors, and delineate principles of TQM for the transit industry.
Rights
Permission to link to report given by TRB
Recommended Citation
MacDorman, L.C., MacDorman, J.C., & Fleming, W.T. (1995). The Quality Journey: A TQM Roadmap for Public Transportation. Transit Cooperative Research Program (TCRP) Report 8, published by Transportation Research Board, Washington.
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