An Empirical Investigation of Passenger Wait Time Perceptions
Document Type
Journal Article
Publication Date
2011
Subject Area
place - europe, mode - bus, infrastructure - stop, ridership - perceptions
Keywords
passenger wait times, perceptions, bus stop, age, work, education
Abstract
Waiting time in bus stops heavily affects traveler attitude towards public transportation and therefore is an important element for consideration when planning and operating a bus system. Furthermore, what passengers perceive as waiting time is often quite different from their actual waiting time at a bus stop. In this context, we present an empirical investigation of actual and perceived waiting times at bus stops for the case of a large bus network, using hazard-based duration models. The analysis is based on a questionnaire survey undertaken at bus stops of the Athens, Greece, bus network. Results indicate that age, trip purpose, and trip time period seem to have an impact on that perception, with older individuals, work, and education trips being factors that increase perceived waiting time and lead to an overestimation of actual waiting, while perceived waiting time decreases during morning time periods.
Rights
Permission to publish the abstract has been given by the Journal of Public Transportation (NCTR)
Recommended Citation
Psarros, I., Kepaptsoglou, K., & Karlaftis, M.G. (2011). An Empirical Investigation of Passenger Wait Time Perceptions. Journal of Public Transportation, Vol. 14, (3), pp. 109-122.
